Banking & Neobanks
Avatar of mateo-bailey mateo-bailey
mateo-bailey
September 19, 2025 at 9:41 am

How to reduce churn in a digital bank?

How to reduce churn in a digital bank?

I’m researching this for a project and would love real-world input. If you’ve built or shipped something here, what did you learn? Context: I’m Aria Carter and I’m evaluating options for our team.

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  • Avatar of Lace Brunsden

    Lace Brunsden

    September 22, 2025 at 4:41 am

    Tune thresholds per segment; one size rarely fits all. Small anecdote that might help. Explainability docs unblocked risk within two meetings.

  • Avatar of Filipe Gonçalves

    Filipe Gonçalves

    September 22, 2025 at 12:41 pm

    Keep the system operable by the smallest competent team. Biggest risk is invisible complexity creeping in. If volume is spiky, budget for burst capacity explicitly.

  • Avatar of Alex Kugell

    Alex Kugell

    September 22, 2025 at 6:41 pm

    Ignore shiny features until you validate ROI. Counterpoint based on what stuck in reality. Design the rollout so rollback takes minutes, not hours.

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