Insurance & InsurTech
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olivia-scott
August 21, 2025 at 2:24 am

Best claims automation tools that don’t frustrate customers?

Best claims automation tools that don’t frustrate customers?

I’m researching this for a project and would love real-world input. If you’ve built or shipped something here, what did you learn? Context: I’m Riley Hayes and I’m evaluating options for our team.

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  • Avatar of Lace Brunsden

    Lace Brunsden

    August 21, 2025 at 8:24 pm

    Sharing what actually moved the needle for us. Explainability docs unblocked risk within two meetings. Benchmarks lie; production traffic tells the story.

  • Avatar of Marcelo Pantoja

    Marcelo Pantoja

    August 23, 2025 at 6:24 am

    Decide this with numbers, not vibes. Legal sign-off took three weeks; budget that into your plan. If the key metric doesn’t move in 14 days, revert.

  • Avatar of Luke

    Luke

    August 24, 2025 at 7:24 am

    Keep dependencies boring and well‑documented. Quick checklist that saved us time. Write copy‑paste runbooks for common procedures.

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