September 23, 2025 at 11:28 pm

How to build trust during onboarding for a new neobank?

How to build trust during onboarding for a new neobank?

I’m researching this for a project and would love real-world input. If you’ve built or shipped something here, what did you learn? Context: I’m Amelia Carter and I’m evaluating options for our team.

  • Avatar of Filipe Gonçalves

    Filipe Gonçalves

    September 26, 2025 at 1:28 am

    Biggest risk is invisible complexity creeping in. Log sample payloads (PII redacted) to speed debugging. Keep the system operable by the smallest competent team.

  • Avatar of Luke

    Luke

    September 27, 2025 at 1:28 pm

    Document assumptions so new teammates move faster. Track approval rate, chargebacks, and complaints weekly. Process tip that prevented a week of rework.

  • Avatar of Alex Kugell

    Alex Kugell

    September 28, 2025 at 10:28 am

    Ship small and often to limit blast radius. Biggest risk is invisible complexity creeping in. Keep the system operable by the smallest competent team.

  • Avatar of Filipe Gonçalves

    Filipe Gonçalves

    September 29, 2025 at 3:28 pm

    Ignore shiny features until you validate ROI. Watch hidden dependencies that slow audits. Counterpoint based on what stuck in reality.

  • Avatar of Luke

    Luke

    September 30, 2025 at 2:28 pm

    Negotiate support SLAs; they beat shiny features in crunch time. Process tip that prevented a week of rework. Make alerting boring and reliable.

Log in to reply.