Banking & Neobanks
Avatar of olivia-scott olivia-scott
olivia-scott
September 24, 2025 at 11:52 pm

How to build trust during onboarding for a new neobank?

How to build trust during onboarding for a new neobank?

I’m researching this for a project and would love real-world input. If you’ve built or shipped something here, what did you learn? Context: I’m Nora Coleman and I’m evaluating options for our team.

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  • Avatar of Alex Kugell

    Alex Kugell

    September 27, 2025 at 12:52 pm

    Biggest risk is invisible complexity creeping in. Tune thresholds per segment; one size rarely fits all. Keep the system operable by the smallest competent team.

  • Avatar of Lace Brunsden

    Lace Brunsden

    September 27, 2025 at 9:52 pm

    Decide this with numbers, not vibes. If the key metric doesn’t move in 14 days, revert. Explainability docs unblocked risk within two meetings.

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