Home
Services
Stories
Transforming Travel with Trio
Thrifty Traveler, an early stage scale-up, specializes in helping people travel more for less by providing access to the best travel deals. With a keen understanding of their market and effective marketing strategies, Thrifty Traveler continuously innovates to enhance the travel experience.
increase in freemium users
increase in paid users
Decreased from 4% to 2.1%, indicating improved user retention.
Challenge
Data Integration Chaos
Before working with Trio, Thrifty Traveler faced several challenges. Data was scattered across different systems like WordPress and Laravel, leading to inefficiencies and high customer support requests due to the lack of self-service options. There was no central place to manage digital business, and the company struggled to track data and make informed decisions.
Solution
Building a Unified Ecosystem
Trio introduced an integrated ecosystem comprising web and mobile applications. This system centralized and automated data gathering, provided an Admin Console for managing digital business, and included an AI feature for credit card recommendations. These enhancements significantly improved the customer experience, allowing users to filter deals in real-time and access active and expired deals effortlessly.
Impact: Enhanced Efficiency and Customer Retention
The new system brought dramatic improvements in operational efficiency by reducing manual processes and SOPs. It also increased customer satisfaction by showcasing the value of the service promptly, thus reducing churn and enhancing engagement. The AI feature streamlined credit card recommendations, further boosting efficiency and user experience.
- Cost Reduction
- Access To Resources
- Professional Focus
- Scaling Flexibility
- Quick Integration
"Simplicity is key. Trio's team adapted quickly to our processes, simplifying the customer experience and helping travelers find the best deals effortlessly, creating a magical experience."
Jared Kamrowski
CEO at Thrifty Traveler
Related Content
5 min read
Tech Your Business Further
Our partners are growing and innovating their businesses faster with Trio.
